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CHECK IN NOW INC TERMS AND CONDITIONS
By accepting these Terms and Conditions, Booking Policy, and Credit Card Authorization, you acknowledge, represent, and agree to the following:
* You have read and understood this entire agreement.
* You are authorized to accept and agree to these terms on behalf of yourself and/or your business.
* You are authorized to use the credit card or payment method provided for this reservation.
* You agree to all provisions of this Credit Card Authorization.
* All information provided in connection with this contract and reservation is true, correct, current, and complete.
* You understand and agree to the payment, deposit, cancellation, modification, and refund terms stated in this agreement.
## 1. Reservation Price, Hotel Taxes & Fees
The total price of your reservation will be stated on your invoice.
For purposes of this agreement, the **“Total Contract Amount”** means the total amount shown on the applicable invoice for the reservation, including the **room rate, applicable hotel taxes, and applicable hotel fees**.
Hotel taxes and fees vary by hotel and reservation and are determined based on the applicable hotel’s rates, requirements, and policies.
All applicable room rates, hotel taxes, hotel fees, deposit amounts, and the Total Contract Amount will be disclosed on the invoice provided to the customer.
By accepting this agreement and making payment, you acknowledge and accept the pricing, taxes, fees, deposit requirements, and Total Contract Amount disclosed on your invoice.
## 2. Deposit & Payment Authorization
You authorize CHECK IN NOW Inc. to charge the applicable reservation deposit to the credit card or authorized payment method provided upon signing or accepting this contract.
The required reservation deposit is generally between **10% and 30% of the Total Contract Amount**, depending on the specific hotel’s deposit requirements and the deposit amount applied to the reservation in the booking system.
The exact deposit amount applicable to your reservation will be disclosed on your invoice, reservation details, payment authorization, and/or booking confirmation.
By accepting this agreement, you authorize CHECK IN NOW Inc. to process the applicable deposit using the credit card or authorized payment method provided.
The deposit will be applied toward the Total Contract Amount of the reservation and is not an additional charge unless otherwise specifically disclosed on the invoice.
## 3. Balance Due & Payment Authorization
The remaining unpaid balance of the reservation will be charged to the authorized credit card or payment method on file **30 calendar days prior to the scheduled check-in date**.
By accepting this agreement, you authorize CHECK IN NOW Inc. to process the remaining balance when it becomes due using the authorized payment method on file.
If CHECK IN NOW Inc. is unable to process the remaining balance due to a declined card, expired card, insufficient funds, payment restriction, invalid payment information, or any other payment-related issue, CHECK IN NOW Inc. will make reasonable efforts to contact you using the contact information provided with your reservation.
CHECK IN NOW Inc. may make multiple reasonable attempts to contact you by **telephone and/or email** to notify you of the payment issue and provide you with an opportunity to update your payment information or otherwise resolve the outstanding balance.
It is your responsibility to ensure that your contact information and payment information remain accurate and current.
If the outstanding balance remains unpaid and CHECK IN NOW Inc. does not receive a response from you after reasonable attempts to contact you by telephone and/or email, CHECK IN NOW Inc. reserves the right to cancel the reservation.
If the reservation is canceled due to failure to pay the outstanding balance when due and failure to respond to reasonable payment-related contact attempts, **the deposit previously paid will be forfeited and will not be refunded or credited**.
This payment-default provision is separate from the voluntary Cancellation Policy described below.
## 4. Scope of Service
CHECK IN NOW Inc. provides hotel accommodation reservation and booking services and begins work upon acceptance of the contract and processing of the reservation.
Services may include:
* Negotiation of hotel accommodations and rates;
* Arrangement and coordination of hotel accommodations;
* Processing of reservation details; and
* Confirmation of hotel reservations.
## 5. Confirmation & Reservation Review
A confirmation email containing your invoice and itinerary and/or reservation details will generally be sent within **72 hours of contract signing or acceptance**.
You are responsible for carefully reviewing all documents and reservation information provided to you, including:
* Hotel name and location;
* Check-in and check-out dates;
* Number of rooms;
* Room types;
* Guest information;
* Room rates;
* Hotel taxes and fees;
* Deposit amount;
* Total Contract Amount; and
* Any other reservation details.
Any errors or discrepancies must be reported to CHECK IN NOW Inc. as soon as possible after receiving the confirmation.
## 6. Modification Policy
Up to **15% of the reservation total** may be modified or partially canceled upon request, subject to hotel availability, applicable hotel policies, and the terms of this agreement.
CHECK IN NOW Inc. will use reasonable efforts to accommodate modification requests. However, CHECK IN NOW Inc. cannot guarantee:
* Availability;
* The same hotel;
* The same room type;
* The same room quantity;
* The original room rate; or
* The original taxes, fees, or Total Contract Amount.
Any requested modification may result in changes to hotel availability, room rates, taxes, fees, or other applicable reservation costs.
Any cancellation resulting from or associated with a modification request will be subject to the applicable Cancellation Policy below.
## 7. Cancellation Policy
The following Cancellation Policy applies to voluntary cancellation requests made by the customer.
### A. Cancellations More Than 30 Days Before Check-In
Cancellations requested **more than 30 calendar days prior to the scheduled check-in date** are eligible for a refund of the **room rate amount paid toward the canceled reservation**.
Hotel taxes and hotel fees are separate from the room rate and may be subject to the applicable hotel’s individual cancellation and refund policies.
Any refund of hotel taxes or hotel fees will depend on whether those amounts are refundable under the applicable hotel’s policies.
Any hotel taxes or hotel fees that are non-refundable, retained, or charged by the applicable hotel will not be refundable by CHECK IN NOW Inc.
### B. Cancellations From 30 to 11 Days Before Check-In
Cancellations requested **from 30 calendar days through 11 calendar days prior to the scheduled check-in date** will be subject to a cancellation fee equal to **30% of the Total Contract Amount**.
For purposes of calculating this cancellation fee, the **Total Contract Amount includes the room rate, applicable hotel taxes, and applicable hotel fees as stated on the invoice**.
Any remaining amount eligible for refund after deduction of the 30% cancellation fee and any other non-refundable amounts imposed or retained by the applicable hotel will be refunded to the original method of payment whenever possible.
### C. Cancellations 10 Days or Less Before Check-In
Cancellations requested **10 calendar days or less prior to the scheduled check-in date, including the scheduled check-in date, are non-refundable**.
The reservation will be considered fully non-refundable during this period.
No refund or credit will be issued for the room rate, taxes, fees, or any other amounts paid toward the reservation, except where otherwise required by applicable law.
### D. Cancellation Requests
All voluntary cancellation requests must be submitted in writing to:
 [Support@checkinow.com](mailto:Support@checkinow.com)
The applicable cancellation period and cancellation fee will be determined based on the date CHECK IN NOW Inc. receives the written cancellation request.
## 8. Payment-Default Cancellation
The voluntary Cancellation Policy above does not apply in the same manner when a reservation is canceled due to failure to pay the required remaining balance.
The remaining balance is due **30 calendar days prior to the scheduled check-in date**.
If CHECK IN NOW Inc. is unable to successfully process the required payment, CHECK IN NOW Inc. will make reasonable efforts to contact the customer using the telephone number and/or email address provided with the reservation.
CHECK IN NOW Inc. may make multiple reasonable attempts to contact the customer to allow the customer an opportunity to resolve the payment issue.
If the customer fails to respond and the outstanding balance remains unpaid after reasonable contact attempts, CHECK IN NOW Inc. reserves the right to cancel the reservation.
In such circumstances, **the deposit previously paid will be forfeited and will not be refunded or credited**.
CHECK IN NOW Inc. will not be responsible for a reservation cancellation resulting from the customer’s failure to maintain accurate contact information, failure to maintain a valid payment method, failure to pay the required balance when due, or failure to respond to reasonable payment-related communications.
## 9. No-Show & Early Checkout
In the event of a **no-show, late arrival resulting in unused nights, or early checkout**, the unused portion of the reservation is non-refundable.
The customer may be charged up to **100% of the Total Contract Amount**, subject to the reservation terms and applicable hotel policies.
No refunds or credits will be provided for unused nights resulting from:
* No-show;
* Late arrival;
* Early departure or early checkout; or
* Failure to use any portion of the confirmed reservation.
## 10. Hotel Incidental Deposits
Some hotels may require guests to provide a separate credit card authorization, security deposit, or cash deposit at check-in to cover incidental charges.
Any incidental deposit required directly by the hotel is **separate from the reservation deposit paid to CHECK IN NOW Inc.**
Hotel incidental deposits are controlled by the applicable hotel and are subject to that hotel’s individual policies.
Any refund of an incidental deposit will be handled directly according to the hotel’s policies and may be reduced by charges for incidentals, damages, additional services, unpaid amounts, or other applicable charges incurred during the stay.
## 11. Credit Card Authorization
By accepting this agreement, you authorize CHECK IN NOW Inc. to charge the credit card or authorized payment method provided for amounts due under this contract, including:
* The applicable reservation deposit, generally ranging from **10% to 30% of the Total Contract Amount**, depending on the hotel and the deposit amount applied in the booking system;
* The remaining reservation balance when due;
* Any authorized reservation modifications;
* Any applicable cancellation fees; and
* Any other authorized amounts payable under the terms of this agreement.
You represent and confirm that you are an authorized user of the credit card or payment method provided.
You further represent that all payment, billing, and contact information provided is true, accurate, current, and complete.
You authorize CHECK IN NOW Inc. to process the remaining balance **30 calendar days prior to the scheduled check-in date** using the authorized payment method on file.
## 12. Refund Policy
Refund eligibility is determined according to the applicable Cancellation Policy, hotel policies, and the terms of this agreement.
For cancellations made **more than 30 calendar days before check-in**, the refundable room rate amount paid toward the canceled reservation will be refunded, while the refundability of hotel taxes and hotel fees will depend on the applicable hotel’s policies.
For cancellations made **from 30 through 11 calendar days before check-in**, a cancellation fee equal to **30% of the Total Contract Amount, including room rate, applicable hotel taxes, and applicable hotel fees**, will apply.
For cancellations made **10 calendar days or less before check-in**, the reservation is non-refundable.
Any eligible refund will be returned to the original method of payment whenever possible.
The time required for an approved refund to appear in your account may vary depending on your bank, financial institution, credit card issuer, or payment processor.
CHECK IN NOW Inc. is not responsible for processing delays caused by banks, credit card issuers, financial institutions, or payment processors.
## 13. Customer Responsibility
The customer is responsible for:
* Providing accurate reservation information;
* Providing accurate and current contact information;
* Providing a valid and authorized payment method;
* Reviewing the invoice and reservation confirmation for accuracy;
* Notifying CHECK IN NOW Inc. promptly of any errors or requested changes;
* Ensuring sufficient funds or credit are available when payments become due; and
* Responding promptly to communications regarding payment or reservation issues.
Failure to fulfill these responsibilities may affect the reservation and may result in cancellation or other consequences as described in this agreement.
## 14. Contact Information
For questions, reservation changes, cancellation requests, payment assistance, or other assistance, please contact:
 [Support@checkinow.com](mailto:Support@checkinow.com)
 (813) 522-5531 / (888) 808-0988
 100 S. Ashley Drive, Suite 600, Tampa, FL, USA
 Customer Support Center: Visit our website for quick answers and assistance.